Conversation Context

Every chat—whether handled entirely by the moinAI bot or escalated to a live-chat agent—shares a single context. Think of the context as the chat’s short-term memory: it stores key-value pairs that the bot (and your integrations) can read, update, or delete during the session so replies stay accurate and personalised.

You can add data programmatically via the Widget API’s addContext method:

window.moin.addContext({ user_name: 'Florian' });

Once added, the value is available everywhere.